Privacy Policy

PureOil highly values the protection of your personal data. In this privacy policy, we explain what personal data we collect, what we use it for, with whom we share data, how long we store it, and what rights you have.

This privacy policy applies when you visit our webshop, place an order, contact us, or otherwise use our services.

1. Who is responsible for your personal data?

PureOil is responsible for the processing of personal data as described in this privacy policy.

PureOil
Pluimgras 17
2318 TK Leiden
The Netherlands
Chamber of Commerce number: 90086368
Email: info@pureoil.nl

Do you have any questions about this privacy policy or the processing of your personal data? Please contact us at info@pureoil.nl.

2. What personal data do we process?

Depending on how you use our webshop, we may process the following personal data, among others:

First and last name
Billing and delivery address
Email address
Phone number
Order and return details
Payment details and payment status
Details about ordered products
Correspondence with our customer service
IP address
Device, browser, and technical data
Data about the use of our website
Cookie data and similar online identifiers

We only collect personal data that is necessary for our services or for which there is another valid legal basis.

3. What do we use your personal data for?

We may use your personal data to:

Process and deliver your order
Process payments
Keep you informed about your order
Handle returns and refunds
Answer questions and complaints
Provide customer service
Prevent fraud and misuse
Maintain our administration and accounting
Ensure our webshop functions securely and properly
Improve our website and services
Conduct analyses and statistics
Send newsletters and marketing communications when there is a valid legal basis for doing so
Comply with legal obligations

4. On what legal bases do we process personal data?

We only process personal data when there is a valid legal basis for doing so.

Performance of a contract
When you place an order, we need certain personal data to process your order, ship it, and handle any returns.

Legal obligation
We must retain some data to comply with tax, administrative, or other legal obligations.

Legitimate interest
We may process certain data for our legitimate business interests, for example, for security, fraud prevention, and improving our services. In doing so, we consider your privacy interests.

Consent
Where consent is required, we will request it before using your personal data for the relevant purpose. You can withdraw your consent at any time.

5. Payments

When you place an order, your payment will be processed via the payment methods available at checkout, including iDEAL, Klarna, credit card, Bancontact, Apple Pay, and Google Pay.

For the execution of the payment, necessary personal data may be shared with the relevant payment service provider.

PureOil does not gain access to all sensitive payment details, such as your full credit card information.

6. Delivery of your order

To process and deliver your order, we share the necessary personal data with parties involved in fulfillment and shipping.

This may include your name, delivery address, email address, and phone number.

We only share data that is necessary for processing and delivering your order.

7. Shopify

Our webshop uses Shopify. As a result, personal data may be processed through Shopify's systems for, among other things, the functioning of our webshop and the processing of orders.

When data is processed outside the European Economic Area, appropriate measures are taken where required to protect your personal data.

8. Klarna

If you choose Klarna during checkout, necessary personal data may be shared with Klarna for the offering and processing of the chosen payment method.

Klarna may, depending on the chosen service, conduct its own assessment. Klarna's privacy policy also applies to the processing of personal data by Klarna.

9. Newsletter and marketing

When you sign up for our newsletter, we may use your email address to send you news, inspiration, product information, and offers from PureOil.

You can unsubscribe at any time via the unsubscribe link at the bottom of our marketing emails or by contacting us at info@pureoil.nl.

10. Cookies

Our webshop uses cookies and similar technologies.

Necessary cookies are used to ensure the website functions properly, for example, for the shopping cart and the checkout process.

Depending on your cookie preferences, cookies may also be used for:

Analysis and statistics
Improving the webshop
Personalization
Marketing and advertising
Measuring the effectiveness of campaigns

Where consent is required for certain cookies, they will only be placed after you have given your consent.

You can adjust your preferences via the cookie settings on our website.

11. With whom do we share personal data?

We do not sell your personal data.

We may share personal data with parties necessary for our business operations and services, such as:

Webshop and hosting providers
Payment service providers
Fulfillment partners
Carriers
IT and security service providers
Email and customer service systems
Analysis and marketing service providers
Administrative and financial service providers
Government authorities when we are legally obliged to provide data

Where necessary, we make agreements with parties who process personal data on our behalf regarding the protection and security of this data.

12. International data transfer

Some service providers may process personal data outside the European Economic Area.

When personal data is transferred to a country without an adequate level of protection recognized by the European Commission, we use appropriate safeguards where required, such as approved standard contractual clauses.

13. How long do we store your data?

We do not store personal data longer than necessary for the purposes for which it was collected, unless we are legally obliged to retain certain data for a longer period.

We retain administrative and tax data for the applicable statutory retention period.

Other personal data is deleted or anonymized when it is no longer necessary.

14. Security of personal data

We take appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, disclosure, or unwanted changes.

Our webshop uses secure connections for data transmission, among other things.

15. Your privacy rights

Depending on the situation, you have various rights under privacy law. You can, among other things, request us to:

Access your personal data
Correct inaccurate data
Delete your personal data
Restrict processing
Object to certain processing activities
Transfer your personal data
Withdraw previously given consent

Do you want to exercise one of these rights? Please send an email to info@pureoil.nl.

To prevent personal data from being provided to the wrong person, we may ask you for additional information with which we can verify your identity.

16. Filing a privacy complaint

Do you have a complaint about how PureOil handles your personal data? Please contact us at info@pureoil.nl. We would be happy to try and resolve your complaint together.

You also have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

17. Changes

We may amend this privacy policy from time to time, for example, when our services, webshop, or applicable laws and regulations change.

The most current version is always available on our website.

Last updated: September 4, 2026

Contact

Do you have any questions about this privacy policy or your personal data? Please feel free to contact us.