Complaints
At PureOil, we believe it's important that you are satisfied with our products and service. If something isn't quite right or you're not satisfied, please let us know. We are happy to work with you to find a suitable solution.
Submitting a complaint
You can easily submit your complaint to us by email at info@pureoil.nl.
If possible, please include the following information:
- Your name
- Your order number
- A clear description of your complaint
- Photos of the product or packaging, if applicable
- The more information we receive, the faster we can help you.
What happens to my complaint?
Upon receipt, we will review your complaint as quickly as possible. You will receive a confirmation from us, and we aim to respond to your complaint substantively within 2 working days.
If we need additional information, we will contact you.
Product damaged or received incorrectly?
Have you received a damaged, leaking, defective, or incorrect product? Please send us an email at info@pureoil.nl with your order number and a clear photo of the product and its packaging.
We will assess the situation and provide a suitable solution, such as a replacement product or a refund.
Not satisfied with a product?
If you are not satisfied with the scent, quality, or use of a product, we would also like to hear about it.
PureOil works with natural products. This means that, for example, scent, color, and consistency may vary slightly per harvest or batch. This is normal for natural products. If you think something is not right, please contact us so we can check it for you.
Together we will find a solution
We take every complaint seriously and try to resolve it as quickly and carefully as possible. Our goal is for you to look back positively on your order with PureOil.
Contact
info@pureoil.nl